Norwood Road Veterinary Surgery 0208 671 3421


Health checks, vaccination, microchipping and more


Health checks, vaccination, microchipping and more

  • Behaviour
  • Dentistry
  • Diagnostic Facilities
  • Fleas and Worms
  • Health Checks
  • Medical Treatment
  • Microchipping
  • Nutrition
  • Puppies and Kittens
  • Surgery
  • Vaccinations
  • Spaying and Neutering


We’d all like to have perfectly behaved pets, perhaps with some harmless mischief thrown in.

  • So, why does your dog chew your trainers or take you for a walk?
  • Why does your cat choose your hall carpet for a bathroom?  

Many problem behaviours can be solved fairly easily; some have an underlying medical cause.

We are happy to discuss your pet's behavioural matters with you and suggest ways in which you and your pet can enjoy a happier and healthier life together.





Most people do not realise how important healthy teeth and gums are to their pet’s overall health.

Bacterial dental infection can prematurely affect other organs such as the kidneys and heart valves.  

Whilst dental problems are most common in middle aged and older pets, young animals can have them too, for example retained milk teeth or broken teeth. A lot of animals will continue to eat despite advanced periodontal disease, so checking your pet’s teeth is essential.

Some pets will require a professional scale and polish or other dental work which is performed painlessly under general anaesthesia.

An integral component of all our health checks is an oral examination. We can then recommend various options for caring for your pet’s teeth.

Diagnostic Facilities

Early clinical decision making can be critical in evaluating your pets’ health.

The surgery is equipped with a range of up-to-date diagnostic equipment including digital radiology, ultrasound, microscopy and electrocardiogram. Blood and urine test facilities are also available onsite. We are able to investigate illnesses quickly, help assess general health before surgical procedures, and monitor clinical progress and response to treatment.

Results are generally available on the same day, often within hours.

This can help to determine the early stages of disease, often before significant symptoms are apparent.
Occasionally, we need to use specialised testing facilities and samples are couriered to an external laboratory.  Results from external facilities are generally available within 24 hours.

Fleas and Worms

Regardless of breed or pedigree, all pets can get fleas and worms.

We can guide you through the large number of products available and recommend the most efficient and cost effective treatments that suit your situation whilst keeping your family and pets safe.

A particular concern for dog owners in London is lungworm infection.

We strongly recommend the use of a monthly spot-on treatment for dogs. It protects against many other parasites including fox mange.

Our complimentary reminder service helps you to keep your pet’s flea and worm treatments up to date.

Prevention is easy and need not be costly.

  • Products can be obtained from the surgery or from our online shop.

You are welcome to telephone us or call in at the surgery for free advice.

Health Checks

Our pets cannot tell us if they’re feeling unwell. They rely on you to notice symptoms and communicate those symptoms to us.

Many conditions can be prevented or dealt with more effectively through early diagnosis.

Your pet’s annual health check is generally combined with a booster vaccination. Many pet owners welcome the opportunity to discuss their pet’s overall health or behavioural matters with us.

All our health check appointments include a nose to tail examination.

And if treatment is needed, we’ll run through treatment options with you. 

Whatever your concerns, we’ll listen. Please feel free to call us. We’re always happy to give you advice.

Medical Treatment

When your pet is unwell, they need to receive treatment that helps them to recover as quickly as possible.

We know that it is important to you that you understand their condition and the treatment options available. We will explain your pet’s illness, what options are available and the associated costs.

Treatment may involve an injection, ointment, tablets or liquid. If your pet needs to be given any medication at home, we’ll make sure we choose the most effective and easiest type for you to administer. We’ll show you how to give the medication to your pet and provide helpful suggestions.

Your pet may need to be admitted to our surgery for treatment in hospital. You are most welcome to visit your pet whilst they are in hospital and most owners bring along their pet’s favourite toy or anything special to help them feel more at home during their stay with us.

Critical care patients requiring intensive care out of hours may need to be transferred to one of several nearby 24 hour facilities.



A microchip is a small device that is implanted under your pet’s skin for permanent identification.

It is coded with numbers that can be read by a special scanner, and all numbers are stored on a UK wide database. Microchips are not GPS tracking devices.

All dogs in the UK must have a microchip by law. The microchip must be registered with the relevant microchip database.

Benefits of a microchip:

  • Instant identification by a vet, rescue centre, animal charity or police if your missing pet is found
  • A microchip can’t be lost unlike a collar and ID tag
  • Microchips are required to travel abroad (see Pet Travel)
  • Proof of ownership
  • Microchip activated cat flaps that give access only to your cat

How is a microchip inserted?

The microchip is inserted under the skin over the shoulders. Most pets don’t notice when the chip is inserted especially if they’re distracted by stroking or treats. Some however appreciate a little local anaesthetic administered by a vet.


How do you choose the best food for your pet from the vast range of products on the market?

There are so many to consider...

  • ...biscuits, tins, sachets, home-cooked or raw foods
  • ...growth food, junior, adult, senior or breed specific products

What foods should you choose if your pet has a medical condition?

Special prescription foods can help, for example hypoallergenic food for pets with an allergy. Renal food helps those pets that have a kidney complaint. You may wish to cook a special diet at home for your pet.

We can help you make the right choice for you and your pet.

We offer a range of nutritional products, both prescription and non-prescription, from which to choose. We include those special treats as well! Please call in at the surgery.

Puppies and Kittens

We know just how delightful it is when you begin that lifetime adventure with your new puppy or kitten.

And it is important to us that your first visit to our surgery is both welcoming and stress free for you and your pet.

Your new pet will be checked over from nose to tail.

We’ll ensure that they are properly vaccinated and recommend a parasite prevention programme that suits your pet and family environment (Fleas and Worming).

Whether or not you have previously owned a pet, we can run you through a refresher course on health and behaviour during your first consultation. By the end of your first visit, your puppy should be able to respond to “come” and “sit” and we’ll discuss and demonstrate many other useful behavioural tips.

Most pet owners welcome the opportunity to ask questions or talk with us generally about their pet. Our consultations for first puppy or kitten visits allow plenty of time for you to ask us questions and discuss any particular concerns.

We look forward to meeting you and your special new addition to your family.


Most pets require surgery at some point in their lives.

We perform a wide variety of general surgical procedures in our onsite operating theatre.

Prior to, and on admission for any procedure, your pet will be fully examined and blood tests may be recommended, especially if your pet is older.

Generally your pet will be admitted in the morning and they’ll be home with you the same evening.

Modern anaesthetics ensure that your pet wakes up more quickly and it is rarely necessary for a pet to stay in hospital overnight.  

Prior to your pet being discharged from hospital, we’ll discuss their progress with you and provide post-operative care instructions, ensuring that you know how to look after your pet at home. If we need to see your pet for suture removal or post-operative assessment, we will also book your next appointment.


Vaccinations are an essential part of preventative medicine. They protect your pet against viral infections for which there are no specific treatments.

Depending upon local risks and your pet’s lifestyle, we will recommend a vaccination programme to suit your pet.

Annual booster vaccinations provide continued protection. Your annual vaccination visit also allows us to regularly check your pet’s overall health. Many conditions can be prevented or dealt with more effectively through early diagnosis. All pets issued with a Pet Passport must be vaccinated against Rabies.

In the UK, the following vaccinations are typically given:


  • Canine Distemper
  • Hepatitis
  • Parvovirus
  • Parainfluenza
  • Leptospirosis
  • Kennel Cough
  • Rabies



  • Cat Flu
  • Feline Enteritis
  • Feline Leukaemia Virus
  • Rabies
  • Chlamydia (in certain cases)



  • Myxomatosis
  • Viral haemorrhagic Disease



  • Canine Distemper
  • Rabies

Please call us if you would like our advice or any further information about vaccinations for your pet.

Spaying and Neutering

Life with your pet is so much simpler when you can forget about the worries of reproduction, and the influence of hormones on your pet’s behaviour.

These routine operations are permanent surgical birth control for your pet. There are no tablets to remember or injections to have.

Regardless as to whether your pet is a male or female there are many advantages to having this operation done.


  • Prevention of unwanted litters
  • No development of serious womb infections
  • Reduction the risk of breast cancer development


  • Removing the main source of tesosterons (less dominant and territorial behaviour)
  • Fewer embarrassing sexual behaviours
  • Less urine making and less fighting (calmer and more sociable pet)

Under a general anaesthetic (see Surgery) her ovaries and uterus are removed, or his testicles are removed. Your pet will be with us for the day and generally go home the same night. 

About the operation

Animals generally recover rapidly after surgery and are virtually back to normal after 1-2 days. Depending on the individual pet, there may be stitches that need to be removed 10-14 days after the operation.

When to have the operation

It is usual to wait until your pet is at least 5-6 months old. Please call us if you would like to discuss other options, for example alternative timing of the operation, alternatives to surgery, or about breeding.

We also perform the same operations on other species, for example rabbits, ferrets, guinea pigs and rats as well, and for similar reasons.